Every NOVARO order is filled with coffee roasted fresh in small batches. Our coffee is typically roasted within a day or two of ordering, and orders ship within 1–3 days. Orders placed on weekends or holidays begin processing the next business day. During peak holiday seasons, processing may take slightly longer.

Because our coffee follows a fresh-roasting and fulfillment schedule, we are unable to offer expedited shipping. This helps ensure your coffee arrives at peak freshness.

Once your order ships, delivery typically takes 1–5 business days depending on your location. All orders ship via USPS or UPS. The method is selected based on your order size to ensure your coffee arrives in the best condition.

You'll receive a shipping confirmation email with tracking once your order is on its way. If your tracking shows "pre-shipment," your order has been processed and is awaiting carrier pickup — it will update once it's in transit.

We ship to all 50 U.S. states. Standard shipping is $6 on one-time orders under $40. Orders of $40 or more before discounts ship free. Subscriptions always ship free.

We currently ship within the United States only. International shipping is not available at this time. Sign up for our email list to be notified when international shipping becomes available.

If you need to modify your order, contact us immediately at hello@novarocoffee.com. Once an order has been roasted and shipped, it cannot be changed or cancelled.

Because coffee is a perishable food product, we cannot accept physical returns of opened or used bags. However, your satisfaction is important to us and we handle every issue on a case-by-case basis.

Wrong item or order error on our end: Email us at hello@novarocoffee.com within 14 days of delivery. We'll send a replacement and expedite it at no charge to you.

Damaged in shipping or lost in transit: Contact us with your order number and details. We'll work with you to find the best resolution.

Changed your mind: If your order hasn't shipped yet, reach out immediately and we'll do our best to help. Once an order is roasted, we're unable to issue a refund.

Questions? Email hello@novarocoffee.com — every message goes straight to the founder.