Refund policy

Refund Policy

Our Promise

We want you to love every bag of Novaro coffee. If something isn't right with your order, we'll make it right.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, is lost in transit, or you receive the wrong item, please contact us within 7 days of your expected delivery date at hello@novarocoffee.com. Include your order number and a brief description of the issue, and we'll send a replacement at no cost to you.

Not Satisfied?

If you're not happy with your coffee for any reason, reach out to us at hello@novarocoffee.com. We'll work with you to find a solution — whether that's a replacement or a store credit toward your next order.

What We Can't Accept

Because every bag of Novaro coffee is roasted fresh to order specifically for you, we are unable to accept returns. Returned coffee must be discarded for food safety reasons, so please don't ship anything back.

Subscription Orders

Need to skip, swap, or cancel your subscription? You can manage everything from your customer account portal — no need to contact us. Changes must be made before your next renewal date to take effect.

Refund Processing

If a refund is issued, it will be processed to your original payment method within 5–10 business days.

Questions?

Reach out anytime at hello@novarocoffee.com. We're here to help.